1. Data Controller

The data controller is: SERVICE CONTAINER GROUP.
Contact: contact@service-container-group.com — Phone: +34 691 807 533

2. Data Collected

We may collect and process the following categories of personal data:

• Contact information: name, first name, email address, phone number.
• Professional information (if provided): company, position.
• Data related to quote requests or orders.
• Technical data: IP address, browsing data (cookies, pages visited) to improve the website.

3. Purpose of Processing

Data is processed for the following purposes:

• To respond to contact and quote requests.
• To manage orders and customer relationships.
• To comply with legal and accounting obligations.
• To improve and personalize the user experience on the website.
• To send commercial information (newsletter), with prior consent.

4. Legal Basis for Processing

Depending on the situation, the legal basis may be: performance of a contract, the consent of the data subject, compliance with a legal obligation, or the legitimate interest of the data controller.

5. Data Retention Period

Data is retained for the period necessary for the purposes for which it was collected:

• Contact data related to a request: 3 years from the last contact.
• Customer and billing data: legal accounting retention period (e.g., 10 years under local law).
• Cookies and browsing data: see the cookies section below.

6. Data Recipients

Data may be shared with:

• Internal departments involved in processing (sales, accounting).
• Technical service providers (hosting, email tools, CRM) bound by confidentiality obligations.
• Competent authorities when required by law.

7. Data Transfers Outside the EU

If international data transfers are necessary, they are carried out in compliance with applicable regulations (standard contractual clauses, adequacy decisions, etc.). Data subjects will be informed when applicable.

8. Cookies

We use cookies to ensure the proper functioning of the website (technical cookies) and, with your consent, for analytics and advertising purposes. You can manage your preferences through the cookie banner or your browser settings.

Types of cookies:

• Necessary / technical cookies (site operation)
• Performance / analytics cookies (e.g., Google Analytics)
• Targeting / advertising cookies (if applicable)

9. Security

We implement appropriate technical and organizational measures to protect data against loss, unauthorized access, or disclosure.

10. Data Subject Rights

In accordance with applicable regulations, you have the following rights:

• Right of access: to obtain confirmation that your data is being processed and to receive a copy of it.
• Right to rectification: to request correction of inaccurate data.
• Right to erasure (“right to be forgotten”) within the limits set by law.
• Right to restriction of processing.
• Right to object, for legitimate reasons.
• Right to data portability (where applicable).

To exercise your rights, please contact us at: contact@service-container-group.com. If you believe, after contacting us, that your rights are not being respected, you may file a complaint with the competent supervisory authority (e.g., the CNIL in France).

11. Changes to this Policy

We may update this privacy policy from time to time. In case of substantial changes, we will inform users by appropriate means.

Last updated: [13/11/2025]